This isn't a slide deck. It's a working AI agent that handles delivery tracking, prescription status, scheduling, and patient account management for ScriptDrop patients.
Ask it anything about delivery tracking, prescription status, scheduling a delivery, or updating your account. It has real knowledge, real tools, and real workflows.
Built around real patient scenarios that ScriptDrop's support team handles every day.
Looks up the patient, finds their active delivery, and provides courier name, ETA, current location, and chain-of-custody status.
Checks all active prescriptions, shows which are ready for delivery vs pending, refills remaining, and next eligible refill dates.
Schedules new deliveries with preferred dates, time windows, and automatic consolidation for multiple ready prescriptions.
Reports late, missing, or damaged deliveries with urgency. Creates a case, provides resolution timeline, and offers expedited re-delivery.
Updates delivery addresses, notification preferences, and delivery instructions with confirmation before every change.
Knows about chain-of-custody, cold-chain delivery for specialty meds, signature requirements, and ID verification for controlled substances.
This demo was built from scratch for ScriptDrop. Real logic for real scenarios.
Pulled ScriptDrop's delivery processes, compliance requirements, and coverage details into the AI's knowledge base.
Created patient-specific workflows for delivery tracking, prescription management, scheduling, and account settings.
Connected 6 mock tools that simulate ScriptDrop's patient systems, delivery tracking, and prescription data.
Ran simulated patient conversations across happy paths, edge cases, and adversarial scenarios.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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